Monday, April 9, 2012

The Global Poverty Effect


1,400,000,000.

That’s the number of people who live are currently living in extreme poverty right now, all around the world. Extreme poverty is defined as living off a mere USD$1.25 per day. This is near incomprehensible to most of us, but for 1.4 billion people, it is a harsh reality. Although global poverty is by no means a new issue, the fight against it has been refreshed by the efforts of an organization called the Global Poverty Project. In this blog I will examine the communicative efforts of the Global Poverty Project in relation to Jennifer Aaker and Andy Smith’s 2010 book ‘The Dragonfly Effect’.


The Global Poverty Project (GPP) is an organization formed in 2008 to help facilitate an end to Global Poverty. The idea was spawned after the co-founders, Hugh Evans and Simon Moss, saw the film An Inconvenient Truth. They were moved by the way in which the documentary used effective film-making techniques to reignite the issue of global warming. It was on this basis that Evans and Moss created a refreshed presentation on ending global poverty, which toured around Australia, then moved abroad to New Zealand, the United Kingdom, and the United States/Canada. The project grew from being just a presentation and now offers call-to-action campaigns such as Live Below the Line, where participants live on USD$1.25 per day to raise money, and The End of Polio where participants can ‘join the call’ to help eradicate polio.

When analyzing GPP’s communication efforts, you are able to see many elements of Aaker and Smith’s The Dragonfly Effect. For example, from the very start they had a strong focus (p.19). Although a macro goal of sorts, GPP’s vision is a world without extreme poverty, within a single generation. This focus follows some elements of the HATCH model (p.32), being humanistic (aiming to improve the lives of 1.4 billion people), testable (online metrics record the amount of people pledging to take action), and happiness (the campaign capitalizes on human emotion). The project could potentially follow the model more closely, by providing more micro goals and a smaller focus to improve action and clarity. However, I think that in this case, GPP works because of the overly ambitious goal, rather than in spite of it.

As well as a strong focus, the Global Poverty Project works by grabbing attention (p.19). For example, GPP’s Live Below the Line campaign connects with participants on a personal level through Facebook and other social media platforms. Participants are encouraged to share pictures and recipes of what they are able to create for USD$1.25 per day. GPP also grab attention by delivering the unexpected; mixing academic presentations and news articles with lighthearted memes and humor. Photos uploaded by both GPP and participants offer visual stimulants to the cause, and the 1.4 billion reasons presentation and related videos evoke visceral connections with the audience. Celebrity endorsements such as that of Hugh Jackman and Bill Gates have also done their part to garner attention.

Hugh Jackman supporting the Global Poverty Project
Following from grabbing attention is Aaker and Smith’s third step, engage (p.73). They recommend elements of transparency, interactivity, immediacy, facilitation, commitment, co-creation, collaboration, experience, and trust (80). Although not all of these are easily identified in GPP’s communication, a tour through their social media sites shows a strong theme of interaction (audience participating in discussions through social media), commitment (extremely committed participants, such as d’Arcy Lunn, who is cycling 1500km while living off USD$1.25 per day and spreading the message through schools and faith groups), experience (similar to the 40 hour famine, GPP’s live below the line challenge offers a chance to experience the poverty many have to live with), and trust (exemplified through board member and co-founder having both been ‘Australian of the Year’). These elements all result in a strong presence of participant involvement with the campaigns. I think this really shows the effectiveness of GPP’s communicative strategies; establishing and capitalizing on a relationship with their audience.


The final ‘wing’ of Aaker and Smith’s Dragonfly Effect model is Take Action (p.107). The Global Poverty Project encourages their audience to do this through a range of ways, many of which do not require a direct donation of money or time. For example, their website recommends such activities as reading books, articles, and blogs on poverty, choosing fair-trade products, or even just talking to friends and colleges about these issues. There are also suggestions for more involved actions such as organizing campaigns in local communities and volunteering to end poverty, both of which are accompanied by how-to guides. These suggestions are effective as they follow the model of asking for time before money (120) and following the design principles of being easy, fun, tailored, and open (124-141).



On the whole, I think that Global Poverty Project have established an interesting and convicting presence within the non-profit sector. They are promoting an important and crowded cause in a way that is refreshing and attention-grabbing. Their communicative efforts and innovative campaigns have resulted in a passionate and supportive audience which is the backbone of any such organization. Many of Aaker and Smith’s Dragonfly Effect elements can be found throughout GPP’s use of social media and the internet and the aspects they ignore tend to work more for the cause than against it. The Global Poverty Project will be an interesting one to watch as it works to gain more support and (hopefully) achieve its goal of eradicating extreme poverty within a generation.

References:
Jennifer Aaker and Andy Smith’s The Dragonfly Effect.

Sunday, April 1, 2012

BBM and UK Student Protests


“Education not Segregation!”

“Torie Scum!”

“Fuck Fees!”

These are the screams of university students and young people alike, protesting a lack of affordable, accessible education. These are the cries of future doctors, lawyers and businesspeople; the next generation of society demanding a fair go at making a difference. These demands for education reform are echoed in the graffiti scrawled across vandalized police vans and the windows of parliamentary buildings; reinforced by the signs being held by masked Marxists and spotty skinheads. In symphony with young academics are the hollers of anarchists, looters, vandals and thrill-seekers mixing the message of democratic education. These are the UK student protests.

Students at the November 10 protest

Tertiary education means a lot of things to a lot of different people; from the pursuit of academic excellence, to better career prospects, to finding or establishing ones independence, to just an excuse to party. One thing is for sure though, a college education is becoming increasingly expensive across first world nations as a global recession, job shortage, and general economic climate have led to fee increases over the last few years. One of the most notable recent fee hikes in the Western world has been in the United Kingdom, where  university fees have almost tripled over the past few years.

Understandably, UK students were a bit pissed about this increase. So pissed, in fact, that 50,000 of them marched through London on November 10, 2010. This relatively peaceful protest turned ugly near the end, with 14 injuries and 35 demonstrators arrested. Unsatisfied with the results, or lack thereof, another national walkout was organized on November 24 that took place across many cities including London, Leeds, Cambridge, and Birmingham. This protest brought out not only university students, but high school students too, angry that university might not be a feasible option anymore. "I want to study medicine," said the first one who was in his first year of A Levels. "What the fuck am I supposed to do to pay the fees I'm now going to face?"

Peaceful protests against university fee hikes are nothing unique to the UK. Protests of a similar or even larger scale have been coordinated across the globe, most notably in the recent Occupy Movement. Like most social movements of the last few years, social media platforms such as Facebook and Twitter played a role in facilitating these protests. More interestingly, however, was the use of another form of social media: BlackBerry Messenger, or BBM. BBM is a messenger service that allows users to send and forward messages of unlimited length to a mass amount of contacts. As blogger Jonathan Akwue has stated, BBM proved so popular because it is fast, free, and most importantly, private. As social media continues to fuel civil movements around the globe, multiple arrests have prompted a need for anonymity when organizing protests. BBM also has a strong presence among young people in the UK, unlike the US where it is predominantly a professional tool. It has been estimated that a massive 37% of people aged 16 – 24 are using BlackBerrys in the UK.

However, like many tools, BBM has been used for both good and bad. As well as helping to coordinate legitimate demonstrations, the anonymity has helped to coordinate lootings and robberies. Messages sent over BBM are encrypted which made it hard for authorities to monitor them, especially when the UK police were struggling with outdated communication technology already. Following the effectiveness of BBM in the student protests surveillance-oriented governments such as United Arab Emirates and Saudi Arabia are actually banning BlackBerry devices to prevent similar outcomes. This may seem radical, but even in the western world, politicians such as Prime Minister David Cameron have considered ways of ceasing social media during times of “civil unrest”. A poll by Opinium Research conducted in 2011 showed that 38% of people support this idea.

Example of a BBM message circulating at the time of the riots. Obtained by The Guardian.

So, should governments be shutting down social media during social movements? There doesn’t seem to be a clear answer. Certainly, there are considerable advantages. Immobilizing the ‘real time’ organizational efforts or looters and rioters could potentially reduce dangerous and expensive consequences. As British Conservative MP Louise Mensch (ironically, one of Parliament’s more active social media users) says, “If riot info and fear is spreading by Facebook & Twitter, shut them off for an hour or two, then restore. [The] World won't implode”. While this logic seems simple enough, others such as Jim Killock have argued that shutting down the free flow of information online is affecting the fundamental right to free speech. Just days after Prime Minister David Cameron began approaching the issue,  Bay Area Rapid Transport (BART) came under fire for shutting down mobile service on subway stations in San Francisco. The service was shut down because of a protest was being organised following a fatal shooting by a BART police officer. With various civil rights groups outraged and the FCC investigating the service blackout, this issue tends to be a complicated one between finding the balance between safety and free speech.

Compromising such an important right as free speech could lead to a bigger public outcry than the initial protest. As we’ve seen from Egypt’s experience during the Arab Spring movement, shutting down the technology is not necessarily enough to stop people organizing protests or demonstrations. It becomes, however, more of a reason for people to take action.

Social media can also be used as a means to find the people guilty of looting and vandalism. Companies such as Research In Motion (creators of BBM), Facebook, and Twitter, have agreed to assist authorities by divulging communication, but even this is met with resistance. Shortly after they declared their cooperation with the authorities, Research In Motion (RIM)’s website was hacked with a message urging them not to divulge information. The hackers, TeaMpOisoN, claimed they would release private RIM employee information if RIM released customer communication.

Personally, I think that it would be ineffective for authorities to shut down social media platforms during times of civil unrest. The public backlash could be immense, especially in first world countries where internet access is viewed as a new form of human right. While it may hinder the process of organizing demonstrations, history has shown that people will come together to fight for a cause regardless of whether they hear about it through a friend, see a flyer, or read it on Facebook. Countless social movements, including Berkeley’s own free speech movement, were facilitated long before anyone was tweeting, posting, or liking statuses. 

Wednesday, February 22, 2012

Targeted Advertising in Social Media: Does it Work?


Once, in middle school, we had to conduct a small, one-question survey of the class, and then write and present a speech on the results. Most other kids chose to do their survey questions on things like sports or video games or even Pokémon cards (yes, the nineties were sweet). For some reason I chose the question “do you like ad breaks on TV?” Weird kid, I know. Not surprisingly the results were completely against against ad breaks. Although one kid did say it was great for when he needed to grab a snack or go pee, which is a pretty fair rationale. Anyway, I guess the point I’m getting at is that I’ve always been interested in marketing. The way that regular people, like you and me, can convince other regular people to trade their hard-earned cash for something they didn’t realise they even wanted. It is, to me, a bizarre phenomenon.

So, ten or so years later, when we were asked to conduct a social media survey in my College Writing 108 class, I used an advertising theme once more. What I really wanted to know was how effective people thought these social media advertisements were. By combining everyone’s experiences with social media advertising I thought I might get a sense of how accurately these advertisements were targeted and how effective they were in getting a response.

My survey included a class-distributed paper survey combined with asking my friends on Facebook. I asked my humble participants whether they thought advertisements on social media platforms were well targeted, i.e. a fair representation of their interests, and how often, if ever, they clicked on these advertisements. My results were fairly inconclusive; about half said the advertisements they saw related to their interests and about half had clicked on advertisements in the past. I didn’t want to conduct a larger survey; being a student my spare time is spent on Facebook, not asking questions about it. However I did conduct some secondary research to see what other people had found. This survey, by Ask Your Target Market (AYTM) found similar results. Only a measly 4% of respondents said they often click on ads from social media sites, but another 19.9% said they sometimes do, and 35.8% said they have done it at least once. The remaining 40.3% have never clicked on social media advertisements. AYTM actually went one step further and asked what makes these users click on the advertisements. Results included a great deal (60%), a brand name (40%), pictures (32.4%), or catchy text (26.7%).

The click-rate of only about 60% seems to suggest that social media advertising is not as targeted as it could be. Considering the amount of information we pour into Facebook and Twitter every day, you would expect advertisements to be very closely aligned with the targeted audience’s interests and subsequently a lot more effective. Another study, by Pivot, looked at opinions of social advertising from the flip side; the organisation’s perspective. This study revealed that just 54% of marketers are satisfied or very satisfied with their current social media marketing efforts. Despite this, 60% said that social advertising will be very valuable to them in the next two years. 





Although I thought my surveys were fairly inconclusive, they seem to represent the studies I found quite well. Social media advertising does not appear to be perfectly targeted right now, but the potential is widely recognised within the marketing industry. For massive social media platforms such as Facebook to operate without some sort of membership fee, they must have some form of paid advertising. This is basic stuff I know. It’s like radio stations. Only, unlike radio stations, social media has access to the information we post online, including our interests, hobbies, locations, etc. which is invaluable to marketers. So naturally there is a huge potential to use this information to target audiences that may want to buy a specific product. As Eli Pariser discusses in his book The Filter Bubble, this access to personal information has flung us into a world of internet personalisation. The content we see on Google searches and the advertising we see online is becoming increasingly tailored to our interests (or what our interests are perceived to be). 

However, I have to disagree to some extent with Pariser’s message. While the potential for completely tailored advertising is undoubtedly huge, I think the targeting is still in somewhat of an experimental phase. If our online experiences are happening in filter bubbles, then the degree of accuracy in which we are defined could definitely improve. This is exemplified in my survey results, as well as the studies I mentioned earlier. However, I will leave you with a final test. Below are the ads on my Facebook home page right now:

BookFinder4u.com A textbook website, okay, score one to Facebook, that’s pretty relevant.

Teach Yoga in India! Sounds good, but I’ve never done yoga or been to India before.

Machinery Trader.com Never bought a digger before, that could be fun…

Wines That Rock Seriously, that was the headline.

10% off Harley Davidsons today! Very cool, but I wouldn’t say I’m your target market.

Maybe this was the most effective research after all. Sometimes, there will be some perfectly targeted advertisements in social media, like a book site for a student. I have no doubt that this occurred through joining university-related groups, changing my education status and so forth. However, a lot of them are still missing the mark. I have no idea how these other advertisements appeared on my Facebook page. According to them, Facebook seems to think I’m a wine-drinking yoga teacher who buys a lot of heavy machinery and enjoys cruising on a Harley Davidson around India. Actually, that sounds awesome, maybe I will give these ads a click after all…

Sources:
Eli Pariser’s The Filter Bubble